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WARRANTY
All CDs/DVDs sold from this website carry a 30-day warranty. Warranty does not cover damage due to improper use, power surges, physical damage, or any other recommended procedures. Once your equipment becomes defective, we advise that you give us a call immediately at (telephone number here). An RMA (Return Merchandise Authorization) number for the defective item will be immediately given to the customer. The returned item will then be forwarded to our Testing Department for testing and quality control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus shipping charges.
RETURN POLICY
There is a 30-day return policy on DVDs and CDs. NO RETURNS on clothing. All returned items will be charged a restocking fee of 20%. All items to be returned should be sent complete with all accessories, manuals, etc. Returned items will be forwarded to our Testing Department for testing and quality control. Our Testing Department will check for physical damage, mechanical defects, completeness, etc. ONLY when the Testing Department gives the item a "PASSED" rating will we then proceed to charge the restocking fee and credit the balance to the buyer's account. If the returned item is incomplete, defective or is damaged, etc. then an appropriate amount will be charged to the customer (e.g. repair charges, depreciation, missing parts, mechanical damage, etc.)
ADVANCED REPLACEMENT WARRANTY
There is a 30-day advanced replacement warranty on all items purchased. We have a non-DOA (Damage On Arrival) guarantee on all items. We guarantee that the item purchased is in good working condition when it arrives to the buyer's shipping address. If the item arrives defective, please give us a call immediately at (tel. no. here) so that we can give you an ARA (Advanced Replacement Authorization) number and shipping instructions. An advance replacement for the defective item will be immediately sent to the customer. The returned item will then be forwarded to our Testing Department for testing and quality control. If the returned item gets a "FAILED" rating, then no further action will be required. However, if the returned item gets a "PASSED" rating, then the cost of replacement will be charged to the buyer which includes a 20% restocking fee plus shipping charges.
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